FAQ

Frequently Asked Questions (FAQs):

What is Jesta Freak about?

What began as an in-depth study of consumer reviews became a multi-year exploration of the value individuals can bring to the products, brands, and services they love and are passionate about.

From this came a strategy to identify each company’s very best customers (Angel Customers) and our proprietary model to monetize consumer value, giving rise to the belief that true reward comes from sharing the things we love… but especially those which love us back!

The Jesta Freak platform is also dedicated to enhancing consumers' knowledge about different brands. We provide valuable insights, information, and resources to help you understand and engage with brands effectively.

What is your aim?

Our aim is to be the C2B (Consumer-to-Business) and C2C (Consumer-to-Consumer) platform of choice connecting (Angel) Customers and brands by offering edu- & infotainment, gamification, and exclusive communities.

Our Jesta Freak platform clarifies and questions both parties in this relationship using enthusiasm & wit through articles, blogs, brand directories, reviews, brand combats and much more.

How can I benefit from using this platform?

By using our platform, you can gain a deeper understanding of various brands, their values, products, and services. This knowledge empowers you as a consumer to make informed decisions and engage meaningfully with brands.

The platform will provide a brand directory listing almost 4,000+ brands, companies, experiences, and destinations by the end of 2023.

But that is not all.

Jestafreak.com is the first Consumer-to-Business (C2B) platform – consumers offer value and companies can consume this - designed to monetize passion and love for brands and experiences. People that are passionate, love and are loyal to a brand are called – Angel Customers.

We believe that these Angel Customers (in a way “Freaks”) offer an amazing wealth of untapped value that should be recognized and rewarded by the companies and the brands they love.

What can I experience on Jesta Freak?

We offer brief summaries of the brands based on websites or other sources such as Wikipedia, brand category, owner, brand origin and date of establishment and other related information.

We have also created gamification and edutainment on our website using brands combat, quote of the day and joke of the day, for instance.

What is brand combat?

The brand combat puts two brands against each other where users can select the brand they like or love. We do not promote or advocate for any dislike in the brands combat. We show on our home page the current status of the battle.

Can I make my own brand combats?

At this moment we do not have this feature, but this is likely to be developed in the near future.

How do I become an Angel Customer?

We are currently developing our sign-up requirements, and this should be ready by the start of Q4 2023. In the meantime, we encourage you to follow us on Jesta Freak for the latest information and updates.

Is the information on this platform reliable?

Yes, we strive to provide accurate and up-to-date information about brands. Our content is thoroughly researched and reviewed to ensure reliability.

How do I search for information about a specific brand?

You can use the search bar on our website to find articles about a particular brand. Simply enter the brand name, and you'll be presented with relevant details. When you go to the brand directory you can find additional information about a particular brand, categories of brand, and by country.

Can I contribute my own insights about a brand?

We value user contributions! While we curate our content carefully, users can submit insights, reviews, and experiences related to brands. These contributions might be featured on the platform.

Are there any membership fees or charges for using the platform?

No, our platform is currently free to use. You can access brand information, articles, and resources without any charges.

How often is the platform's content updated?

We regularly update our content to ensure that the information remains current and relevant. New brands, trends, and insights are added to the platform on an ongoing basis.

Do you have a rating system for brands?

Yes, we have a user-driven rating and review system that allows consumers to share their experiences and opinions about brands. This can help fellow users make informed choices.

Can I ask specific questions about a brand that aren't covered in the general content?

Absolutely! You can reach out to us with specific questions about brands, and we'll do our best to provide you with accurate and helpful information.

How can I stay updated with the latest brand-related content?

You can subscribe to our website or follow our social media channels to receive updates about new articles, brand highlights, and other related content.

What types of brands are covered on this platform?

We cover a wide range of brands across various industries, including consumer goods, technology, fashion, hotels, cars, technology, and more. Our goal is to provide a diverse array of brand insights to cater to different interests.

Can I request a specific brand to be featured or reviewed?

Yes, we value user suggestions! If there's a particular brand you'd like us to cover or review, feel free to submit your request, and we'll consider adding it to our content roadmap.

How can brands engage with this platform?

Brands interested in engaging with our platform can reach out to us through our contact page. We offer opportunities for brands to share their stories, values, and innovations with our community.

Is my personal information secure on this platform?

We take privacy seriously. Your personal information is protected according to our privacy policy. We do not share your data with third parties without your consent.

Can I share content from this platform on social media or other websites?

Yes, you are welcome to share our content on social media and other platforms. We appreciate your support in spreading brand knowledge and insights.

Do you provide any educational resources for learning about branding?

Yes, we offer articles and resources that delve into the fundamentals of branding, consumer behavior, and related topics. These resources are designed to enhance your understanding of the brand landscape.

How do I report inaccurate or outdated information on the platform?

If you come across information that you believe is inaccurate or outdated, please let us know through our reporting mechanism. We appreciate your help in maintaining the accuracy of our content.

Is there a community or forum for discussing brands with other users?

Yes, we are working on the development of dedicated brand consumer communities where users can engage in discussions, ask questions, and share their thoughts about brands. It will be the place to connect with fellow brand enthusiasts.

How can I provide feedback or suggestions about the platform?

We welcome your feedback and suggestions! Feel free to contact us with any ideas you have for improving the platform, enhancing user experience, or adding new features.

Are there any guidelines for submitting user-generated content?

Yes, we have guidelines to ensure that user-contributed content is informative and respectful. Before submitting content, please review our submission guidelines to maintain the quality and integrity of the platform.

Are the opinions and reviews on this platform moderated?

Yes, we moderate user-contributed content to ensure it adheres to our guidelines and maintains a respectful and informative tone. This helps us maintain a positive and valuable experience for all users.

Can I request partnerships or collaborations with the platform?

We're open to exploring partnerships and collaborations that align with our platform's goals. If you're interested in working together, please get in touch through our contact page.

How can I stay updated if there are changes to the platform's features or policies?

We will notify users of any significant changes through platform-wide announcements and emails. It's a good idea to periodically review our terms of use and policies to stay informed.

Do you provide resources for businesses looking to improve their branding?

Yes, in addition to consumer-focused content, we also offer resources aimed at businesses and marketers seeking to enhance their brand strategies and consumer engagement.

Can I save my favorite brands or articles for later reference?

Yes, we are working on the development of your personal account on our platform to save your favorite brands and articles for easy access in the future. This feature allows you to build a personalized collection of insights.

Is there a mobile app available for the platform?

Currently, we offer a responsive and mobile-friendly website for easy access on various devices. While we don't have a dedicated app at the moment, you can access the platform via your mobile browser.

How do you ensure diversity and inclusivity in your brand coverage?

We are committed to representing a diverse range of brands and perspectives. Our content curation process includes actively seeking out brands from various backgrounds and industries.

How can I contact customer support if I have a question or issue?

If you have any questions, concerns, or technical issues, you can reach out to our customer support team through the "Contact Us" section of the platform. We're here to assist you.

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