Customers nowadays are increasingly inclined to carefully peruse rating and reviews before selecting a restaurant for their dining experience or opt for establishments where they’ve had positive past experiences, to avoid potential disruptions to their evening plans. In instances of dissatisfaction during their restaurant visit, customers often voice their complaints seeking compensation or discounts, raising doubts about their willingness to return in the future.
Conversely, an interesting “trend” is emerging with restaurants that deliberately cultivate an atmosphere of unprofessionalism, rudeness, and humiliation, targeting customers, including elderly, from the moment they step through the door. Have you encountered or visited such establishments?
Personally, I haven’t experienced them and have no intention of doing so. The notion of paying to endure insults during a meal is perplexing.
“What do you want now?” scowls the waitress outside Karen’s Diner. This unique restaurant, where waitstaff intentionally employ rude behavior, has gained popularity despite its unconventional approach.
Karen’s Diner revolves around the caricature of ‘Karen,’ symbolizing a privileged middle-aged woman that gained viral fame on social media in 2018. As per Euronews, Paul Levin, Head of Karen’s Diner for the UK, and Europe, humorously remarks, “We’re in the inhospitable business rather than the hospitable one. We’re the only dining chain where people don’t come for the food; they come for the entertainment.” With a substantial following on TikTok with over 1.4 million followers and a marketing strategy centered on social media, Karen’s Diner has rapidly expanded since its 2021 launch by Viral Ventures, an Australian events company, with locations across the UK and Indonesia.
Visitors to their newest location in north London may find themselves subjected to menu items thrown at them, public shaming of vegans, and other embarrassing antics. However, it’s important to note that actions such as homophobia, discrimination, and racism are strictly prohibited, with offenders receiving warnings or expulsion.
Numerous Rude Food Restaurants, known for their abrasive customer interactions, such as Wiener’s Circle in Chicago, Dick’s Last Resort, and Chinese Wong Kei in London, attract eager patrons seeking this unique experience.
The question remains: will customers who endure humiliation return for a second visit? Opinions are divided. Some find amusement in the experience and plan to return, while others express dissatisfaction with both the treatment and the food, questioning the purpose of such establishments.
What about you? Will you ever visit again?
No thank you. Not me and my family. I can understand that some folks might try it just for fun but to go back, I don’t think so. There are plenty of good restaurants out there, good vibes and great food, friendly and normal atmosphere. I don’t think how I would react if a waiter would insult my 88 years old mother!